All Ovation products are shipped out of our San Diego, CA warehouse, Monday through Friday.
We will include your tracking number and information in your order confirmation email. Please note all free shipping offers apply only to ground ship methods.
We ship internationally via FedEx to Australia, Austria, Belgium, Canada, Costa Rica, Estonia, Finland, France, Germany, Ghana, India, Ireland, Israel, Italy, Japan, Korea, Malaysia, Namibia, Netherlands, New Zealand, Norway, Oman, Pakistan, Portugal, Puerto Rico, Saudi Arabia, Singapore, South Africa, Sri Lanka, Sweden, Trinidad & Tobago, United Kingdom and the Virgin Islands. The shipping cost is an all inclusive charge covering shipping, taxes, duties & brokerage fee. At this time expedited shipping is not available.
Missing or Lost Shipments
If your tracking information shows your package delivered but you can't locate it, you may want to reference these common situations:
The carrier may have placed it in a safer location, please check:
- Mailbox, porch, garage
- Any area out of potential weather hazards
- Check your mailbox again as some packages come separately from your regular mail
- Check with nearby neighbors or others in your house that may have accepted it
If you followed the above steps and you are still unable to locate your shipment, please contact us either by phone, chat or email to report a missing shipment so we may initiate an investigation/tracer with the carrier. If the original package is unable to be located upon completion of the carrier’s investigation, we will be happy to reship your order with complimentary signature required service to ensure delivery.
We offer a 365 day, 100% guarantee on Ovation Hair products. If you are not satisfied with your recent purchase, please return the product and a copy of your receipt for a full refund (minus S&H) to:
PO Box 130008
Carlsbad CA 92013
We highly recommend requesting a USPS receipt with return tracking information. Refunds are processed back to the card used for the original purchase. Please note: Product bottles are required to complete the refund process.
Need assistance? Contact Client Services at 888.411.3252, M-F 8:00am - 4:00pm PST.