Is the entire line of Ovation Hair products color safe?
Are your products gluten free?
Are your products Paraben free?
Are your products nut free?
Ovation haircare products are free of nut related ingredients and are manufactured according to current Good Manufacturing Practices. Please note: Our facility does produce products that include nut derived ingredients. We recommend you conduct an informal “patch test” under supervision of your physician to determine if our products are indeed suitable.
Can I use Ovation Hair products when pregnant or nursing?
Yes, all Ovation Hair products are safe while pregnant or nursing.
Do you have a fragrance-free line?
If you are interested in purchasing a fragrance-free Cell Therapy Hair & Scalp Treatment, please call us at 888-411-3252
Do you perform animal testing?
What ingredients in Cell Therapy Hair & Scalp Treatment make it effective?
Cell Therapy Hair Treatment nourishes the hair and scalp with proteins, vitamins, and amino acids that bind and absorb into the hair shaft to create thicker, longer, stronger, and visibly healthier hair.
How often should I use Cell Therapy Hair & Scalp Treatment?
We recommend incorporating Cell Therapy into your haircare washing regime 2-3 times per week. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair, and possible breakage. Call us for a personalized regime to work Cell Therapy into your haircare routine at 888.411.3252
Should I use Cell Therapy Hair & Scalp Treatment if I have a Brazilian Blowout® or Keratin Treatment?
We recommend consulting with your stylist before incorporating Cell Therapy into your hair care routine if you have a Brazilian Blowout or Keratin Treatment. Cell Therapy contains keratin and proteins which could cause protein overexposure, leading to dry, brittle hair. Please keep in mind our sulfate-free shampoos and conditioners are safe to use anytime.
Can I use Cell Therapy Hair & Scalp Treatment with other hair growth or strengthening products?
Ovation products are not medicated; we do not recommend that you use in combination with medicated hair growth products. Please consult your stylist or dermatologist before incorporating any other product into our Ovation Hair Care Systems.
How much Cell Therapy Hair Treatment should I apply with each treatment?
A quarter to half dollar size amount, depending on hair length.
Which Cell Therapy System should I use?
Our Cell Therapy Systems are the perfect way to experience the amazing benefits of Ovation products. These three-step systems provide a Shampoo, Cell Therapy and a Conditioner that work synergistically to maximize performance and cost-savings.
The Cell Therapy formula is the same in each system – including the Men’s Max Pack (fragrance varies for the men). The difference between the systems resides in the moisture levels in the Shampoo & Conditioner which complete the system. We recommend choosing your Cell Therapy System based on your hair type and/or hair care concern.
Individuals with dry, damaged hair we recommend our Moisture System. For those with baby fine or limp hair, we recommend our Volume System which provides minimal moisture. Our Balance system offers a balance of moisture and volume and is best for most hair types, including fine hair types with dry ends. Our Color Protection System is perfect for color-treated hair, formulated with Quinoa, rice proteins, amino acids and nutrients which provide color protecting properties. Our Curl System is perfect for curly and kinky hair types and is formulated with marshmallow extract for added slip and moisture.
If you would like a personalized recommendation, our Personal Account Representatives are available to help Monday through Friday 8:00am to 4:00pm PST at 888.411.3252
How long do Ovation products take to work?
Our product formulations are hair maximizers, and most customers notice that their hair appears stronger and thicker after a few uses; however, typical results are apparent after 4-6 weeks. Results can vary for each client.
I only wash my hair a few times a month. Will Cell Therapy Hair Treatment work for me?
Yes. When washing hair, use the Routine Therapy Treatment method as directed on the bottle. Between shampoos, apply Cell Therapy Hair Treatment to moist hair. Massage the product into the scalp using your fingertips. Leave in for as long as two hours, then rinse. Many clients do not want to rinse their hair because of the styling that they receive every 1-2 weeks, so they leave Cell Therapy massaged into their roots like a lotion and wait for the next shampoo to rinse. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair, and possible breakage.
If I wear extensions or relax my hair, can I still use Cell Therapy Hair Treatment?
Yes. The ingredients in Ovation products are all naturally derived, so they do not interfere with any chemical processing. Real extension hair may absorb excessive protein, so it is important to concentrate application to the scalp. Refer to stylist care recommendations for additional information.
Are the shampoo and Cell Therapy in your Men’s Max Pack different from the other Ovation products?
No. All Ovation products are formulated exactly the same and designed to serve the hair care needs of both men and women. The only variable is the fragrance. The Men’s Shampoo is equivalent to the Color Protection Shampoo, with a more masculine fragrance.
Why doesn’t the Men’s Max Pack include the Conditioner?
Our studies have shown that men typically prefer not to use a moisturizer as part of their daily hair treatment. Our Men’s Max Pack includes only the Men’s Shampoo and Cell Therapy Hair Treatment. For men who prefer a moisturizer, we recommend our Balance system.
Can I apply the Hair Gel to dry hair?
Yes, Ovation Men’s Healthy Hair Gel can be applied to wet or dry hair. The gel offers flexible hold and will vary depending on styling. For a dry hold, use a small amount before blow-drying. For a firmer hold or a wet look, apply to wet hair using a bit more product.
How do I redeem my Loyalty Rewards?
Once you’ve accrued 50 points as a Loyalty Rewards Member, you will earn $32.50 in the form of a Loyalty Reward to apply towards any future order. If you are applying your reward online, you simply enter in the code during the checkout process, under the payment method area.
How do I redeem my Loyalty Rewards on a Replenishment Order?
Once you’ve accrued 50 points as a Loyalty Rewards Member, you will earn $32.50 in the form of a Loyalty Reward to apply towards any future order. If you wish to apply your reward on a Replenishment Order, please contact us at 888-411-3252, Mon-Fri, 8:00am - 4:00pm PST.
What forms of payment do you accept?
You may order online with a credit card (Visa, MasterCard, Discover, and American Express) or PayPal.
If you would prefer to pay by cashier’s check or money order, please call us as we will need to prepare an order estimate for you. Payment must be received prior to shipping the order.
All Ovation products are shipped out of our San Diego, CA warehouse, Monday through Friday.
We will include your tracking number and information in your order confirmation email. Please note all free shipping offers apply only to ground ship methods.
The tracking number provided shows my package was delivered, but I did not receive it, what should I do?
If your tracking information shows your package delivered but you can't locate it, you may want to reference these common situations:
The carrier may have placed it in a safer location, please check:
- Mailbox, porch, garage
- Any area out of potential weather hazards
- Check your mailbox again as some packages come separately from your regular mail
- Check with nearby neighbors or others in your house that may have accepted it
If you followed the above steps and you are still unable to locate your shipment, please contact us either by phone, chat or email to report a missing shipment so we may initiate an investigation/tracer with the carrier. If the original package is unable to be located upon completion of the carrier’s investigation, we will be happy to reship your order with complimentary signature required service to ensure delivery.
What should I do if the product I ordered is damaged during shipping?
If you received items damaged during transit, please save the damaged box and product(s) and contact our Client Service team at 888-411-3252, Mon-Fri, 8:00am - 4:00pm PST.
Do you ship internationally?
Yes, and the shipping cost is an all inclusive charge covering shipping, taxes, duties & brokerage fee. We ship internationally via FedEx to Australia, Austria, Belgium, Canada, Costa Rica, Estonia, Finland, France, Germany, Ghana, India, Ireland, Israel, Italy, Japan, Korea, Malaysia, Namibia, Netherlands, New Zealand, Norway, Oman, Pakistan, Portugal, Puerto Rico, Saudi Arabia, Singapore, South Africa, Sri Lanka, Sweden, Trinidad & Tobago, United Kingdom and the Virgin Islands. At this time expedited shipping is not available.