Product FAQ

If you have any questions about our products or services, please contact our customer care department at 888-411-3252, Monday through Friday, from 7:30 am to 5 p.m. Pacific.

General Questions

Is the complete line of Ovation Hair products safe for color-treated hair?

Yes. All of Ovation Hair products are safe to use on color-treated hair.

What are the different Cell Therapy® Systems available?

We have developed Cell Therapy Systems for specific hair-type needs. We have a Volume System, a Balance System and a Moisture System. In addition, we have a Legacy System designed for clients that prefer a shampoo with mild sulfates. Each system contains a Shampoo, a Cell Therapy Treatment and a Crème Rinse.

Volume System: Created for fine to normal hair, our three-part Volume System will leave your hair full and provide body and will not weigh your hair down.
Balance System: Designed for normal hair. This three-part system leaves hair with a combination of body, moisture, and keeps hair vibrant.
Moisture System: Formulated for dry or coarse hair. Our Moisture System adds hydration and counteracts dryness for supple, hydrated hair.

The key factor in each system is our Ovation Cell Therapy treatment! Our formula contains Biotinyl, multi-faceted protein-based complexes, Panthenol and an abundance of nutrients that penetrate and feed the hair cortex to result in Thicker, Stronger, Longer hair.

Which system should I use?

We recommend choosing your Cell Therapy System based on your hair type or largest concerns. For those with dry hair we recommend our Moisture System. For those with fine or limp hair, we recommend our Volume System which delivers minimal moisture. Our Balance system offers both - moisturizing and volume for most hair types. If you would like a personalized recommendation, our Personal Account Representatives are available to help Monday through Friday 7:30 a.m. to 5:00 p.m. Pacific.

I want to try your products. Which Ovation product should I try first?

Our Cell Therapy Systems (Volume, Balance and Moisture) are the perfect way to experience the amazing benefits of Ovation products. Our three-step systems provide a Shampoo, a Cell Therapy Treatment and Crème Rinse that work synergistically to maximize performance and cost-savings.

How long do Ovation products take to work?

Most customers notice their hair appears stronger and thicker after just a few uses. Long-term results generally requires 60-90 days to take place and become readily visible. Usually one 12oz bottle of Cell Therapy is all it takes to see impressive results. You will love your hair - or your money-back!

What are other factors that affect hair growth?

Your general health, age, diet and overall vitality will influence the speed at which your damaged hair is repaired and your hair grows. Our Multivitamins complement the Cell Therapy Treatment and will provide you with a great source of vitamins and minerals crucial for healthy digestion, hair and skin. Also, staying consistent with your Cell Therapy regimen will positively influence your hair.

Do you use Paraben in your products?

No, our products are paraben free.

How can I get started?

You can order today! All of our products are risk-free with our 100% money-back guarantee. If you would like order assistance, we have Personal Account Representatives available from Monday through Friday, 7:30 a.m. to 5 p.m. Pacific. Everyone’s hair type is different so feel free to give us a call and we can personalize your order to best suit your hair needs.

Can I purchase just one product, or do I need to buy a whole set?

Every product can be purchased individually; however, to maximize performance and get the most out of your investment, we recommend purchasing the complete system according to your needs. The Ovation Therapy Shampoos, for example, prepare the hair and scalp for maximum absorption of our Cell Therapy Hair Treatment. Our Crème Rinses moisturize to help prevent dry and damaged hair from breaking. These products work together synergistically to maximize shine and body while maintaining strong, healthy hair.

How Much Does Ovation Cost?

Ovation costs far less than comparable prescription products. Click through to a product page to view prices and package discounts. First time clients receive a 10% introductory discount. We announce specials and promotions via email, our blog, and on our Facebook page, so don’t forget to like us!

What are some simple tips to keep my hair healthy after using Ovation products?

Get the most out of our Ovation products—and keep your hair healthy and strong—by following these simple steps:

1. Moisturize your hair, wear a scarf to bed to cover your hair, and help minimize breakage and prevent your hair from drying out.

2. Maintain monthly trimmings, this will help ends from splitting even further up the hair shaft.

3. Reduce heat applications, such as flat irons, especially if hair isn’t properly moisturized. If you are going to use heat styling tools, make sure to use a heat protection. Our Thermal Protection spray will help protect your hair from breakage.

What is Ovation’s success rate?

Since 2007, nearly every customer has been satisfied with the extraordinary results they’ve achieved by using Ovation products. In all our years of business, with hundreds of thousands of bottles sold carrying our 100% money-back guarantee, our satisfaction rate is 99.98%!

What happens if I stop using Ovation?

We expect you to love our products and never want to change, but there are no consequences to changing products. However, you hair will cease to receive the benefits Ovation products provide. The nourishment provided by Ovation will eventually be depleted, and will need to be replenished to see the same results.

Do you perform animal testing?

No, there is no testing performed on animals with our products or the ingredients that go into the products. We have an animal cruelty-free policy.

Coarse or Very Dry Hair

Can Ovation work for African-American and Mixed Ethnicity hair?

Yes, Ovation products help give African-Americans and users with mixed ethnicities natural, beautiful, manageable hair. Our products are not only safe; they are beneficial for all hair types. The vitamins and nutrients in Ovation products are essential for all hair types and ethnicities, encouraging optimum health and manageability while decreasing breakage and other damage caused by chemical treatments.

I only wash my hair a few times a month. Will Cell Therapy Hair Treatment work for me?

Yes. It is common for individuals with naturally dry and/or coarse hair to only wash it a few times per month. We recommend that between shampoos you apply Cell Therapy Hair Treatment to moist roots. Massage the product into the scalp using your fingertips and massage. Leave in for as long as eight hours (or overnight), then rinse. Many clients do not want to rinse their hair because of the styling that they get every week or two, so they will leave the Cell Therapy massaged into their roots like a lotion and wait for their next shampoo to rinse. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair and possible breakage.

If I use Cell Therapy Hair Treatment, when do I apply oils?

The best time to apply oil is after your Cell Therapy Hair Treatment application. To achieve maximum results, use Cell Therapy Hair Treatment overnight. Then apply oil and comb through. Style as usual. Cover your hair with a soft scarf (satin or silk) to protect the hair. This process will leave the hair shiny and hydrated.

If I wear extensions or relax my hair, can I still use Cell Therapy Hair Treatment?

Yes. The ingredients in Ovation products are naturally derived, so they do not interfere with any chemical processing. With extensions, the only concern is slippage. Real extension hair may absorb excessive protein, so it is important to concentrate application to the scalp. Refer to stylist care recommendations for additional information.


How does Ovation Cell Therapy Hair Treatment compare to hair growth products, like Rogaine®?

Ovation Cell Therapy Hair Treatment is fortified with protein and amino acids, using it in conjunction with a product that may also contain protein may result in over-exposure. Ovation products are not medicated; we do not recommend that you use in combination with medicated hair growth products. Please consult your stylist or dermatologist before incorporating any other product into our Ovation Hair Care Systems.

Do I really need shampoo? I’m male, and shaved my head once I started losing my hair.

Yes. Our Ovation Therapy Shampoos contains an ingredients that has been shown to assist in removing DHT build-up, which has been found to contribute to male pattern balding.

Are the products in your Men’s Max Pack different from the other Ovation products?

No. All Ovation products are formulated exactly the same and designed to serve the hair and skin care needs of both men and women.

Why doesn’t the Men’s Max Pack include the Crème Rinse Moisturizer?

Our studies have shown that men typically prefer not to use a moisturizer as part of their daily hair treatment. Our Men’s Max Pack includes only the Men’s Therapy Shampoo and Cell Therapy Hair Treatment. For men who prefer a moisturizer, we recommend our Balance system.

Cell Therapy®

What ingredients in Cell Therapy Hair Treatment make it effective?

Cell Therapy Hair Treatment nourishes the hair and scalp with proteins, vitamins, and amino acids that bind and absorb into the hair shaft to create thicker, longer, stronger, and visibly healthier hair.

Can I use Cell Therapy Hair Treatment every day?

Some of our customers use Cell Therapy Treatment as a shower treatment for 3-5 minutes every day with great results. However, we generally recommend that you use Cell Therapy Hair Treatment as a leave-in treatment no more than three times a week or twice between washes to properly balance the protein in your hair.

Can I use Cell Therapy Hair Treatment with hair growth or strengthening products?

Because Cell Therapy Hair Treatment is fortified with protein and amino acids, using it in conjunction with a product that may also contain protein could result in over-exposure. Please consult your stylist or dermatologist before incorporating any other product into any Ovation Hair Care System.

How much Cell Therapy Hair Treatment should I apply with each treatment?

We recommend using product that measures a little over the size of a teaspoon in the palm of your hand with each Cell Therapy Hair Treatment use.

Can I use my own shampoo or conditioner with Cell Therapy Hair Treatment and still get good results?

Many lesser-quality shampoos and conditioners contain certain ingredients, such as waxes and silicones, that coat the hair. These coatings often slow down the absorption of Cell Therapy Hair Treatment into the hair. Our Ovation Therapy Shampoos remove the residue and build-up other products leave behind so that Cell Therapy Hair Treatment can be most effective. Following with our Ovation Crème Rinse balances proteins and locks-in moisture for maximum effectiveness—without making your hair feel limp or weighed down.

Is Ovation Cell Therapy Treatment Gluten Free?


If I use more Cell Therapy, do I get More/Better results?

Due to the high quality blend of nutrients found in our Cell Therapy Hair Treatment you do not need to apply more Cell Therapy than recommended in order to get better or faster results. All Ovation Systems deliver amino acids, proteins, vitamins, and plant based extracts to the roots and scalp to promote healthier hair. Using the treatment more frequently or in larger amounts won’t change the absorption rates. Because Cell Therapy is protein rich, applications are more effective if the recommended amount is used. Our representatives are available to make personal recommendations for your hair type. Please call 1-888-411-3252 or email for a personalized hair care regimen.

Crème Rinse & Conditioner

Do I need to use an Ovation Crème Rinse or Conditioner?

Our Crème Rinses and Conditioners help moisturize and soften your hair, as well as increase shine, prevent breakage and maximize hair length. Using our Crème Rinses and Conditioners also maximizes the effectiveness of all other Ovation products by working synergistically to balance proteins and maintain well-nourished, fully moisturized hair.

I don’t use conditioners because they weigh down my thin hair. Do I still need the Crème Rinse?

Yes. Our Volume Crème Rinse is not a conditioner, but a light moisturizer. We do not use any oils, waxes or silicones that can weigh down your hair.

Is the Crème Rinse & Conditioner a leave-in treatment?

No. They are not leave-in treatments; they are designed to balance the moisture levels in your hair. For a leave-in treatment try our Cell Therapy Hair Treatment applied to the scalp or use in conjunction with our Intensive Repair Hair Mask - delivering maximum moisture in minimum time.


What are the differences between the Ovation Therapy Shampoos?

Ovation Moisture Therapy Shampoo infuses hair with moisture and is best suited for people who want or need added hydration. Paraben- and sulfate-free, our blended ingredient technology enhances penetration of vitamins, panthenol, and amino acids that adhere to the hair shaft and protect the scalp. A protective coat of proteins and oils aid hydration retention. These benefits, along with conditioning agents, detangling attributes on both wet and dry hair, and softening properties will result in your hair feeling smooth with long-lasting hydration. Moisture Therapy Shampoo is recommended for people with dry, curly, and/or thick hair strands.

Ovation Volume Therapy Shampoo is a sulfate and paraben free formula designed to gently cleanse - removing excess oil and other deposits from your hair to enhance and retain color and add volume. Infused with light conditioning agents, Ovation Volume Therapy Shampoo builds body and prepares your hair for our proprietary Cell Therapy Treatment.

Ovation Clarifying Therapy Shampoo is perfect for all hair types to remove excess build-up of minerals, chlorine, residue left by styling products, and even hard water. Ovation Clarifying Therapy Shampoo is paraben-free and formulated with a mild surfactant to ensure that key ingredients that facilitate the breakdown of build-up are dispersed. We recommend that you use this shampoo prior to a color, highlight, or other hair process to allow for maximum absorption and retention of the treatment you will be receiving. This is an excellent precursor to Ovation Cell Therapy.

Ovation Lux Shampoo is a safe, gentle, paraben-free shampoo that can be used on color treated hair and enhances natural hair color. Designed to restore your hair to its healthy luster, our therapeutic formula gently removes chlorine and minerals, dirt, and excess oil. The natural extracts, emollients, aloe vera, humectants, and amino acids moisturize, enhance shine, body, and texture for beautiful hair. Ovation Lux Shampoo is recommended for all hair types.

Ovation Men's Shampoo is a vitamin-rich formula that provides a deep, but gentle cleanse. Created without sulfates, our Men’s Shampoo removes excess oil, chlorine, and minerals to keep color vibrant. All our formulas include vitamins, antioxidants, and plant extracts to deliver optimum results. The residue-free formulation allows for the maximum absorption of our Cell Therapy products. Fragranced with Wood Creek, our subtle yet masculine signature scent.

Does Lux Shampoo contain sulfates?

Our Balance, Volume and Moisture Systems do not contain sulfates. Our Clarifying and Lux shampoos use Sodium Laureth Sulfate, a gentle, foaming surfactant that is derived from natural coconut extract. It is gentle on hair, and will not strip away highlights, unlike other products containing harsher sulfates.