We offer a discounted UPS Ground Shipping option for $4.95. All Ovation products are shipped out of our San Diego, CA warehouse via UPS, Monday through Friday.
Orders ship within three business days of being placed. Delivery times range from one to five days and depend on location, time, and day of the week the order is placed. Delivery can take up to seven days for an order to reach the East Coast.
UPS delivers Monday through Friday. Saturday deliveries can be arranged for an additional charge. Expedited shipping options are available upon request.
Next day shipping orders placed before 1 p.m. PST will deliver the following day (unless ordered on a Friday). Orders placed after 2 p.m. PST may not ship until the following day and be delivered the day after. Orders placed after 2 p.m. PST on Friday will be shipped the following Monday.
We will include your UPS tracking number and information in your order confirmation email.
We ship internationally via FedEx to Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Israel, Italy, Japan, Korea, New Zealand, Portugal, Puerto Rico, Saudi Arabia, South Africa, Trinidad & Tobago, United Kingdom and the Virgin Islands. Shipping costs shown include all required Value Added Taxes and import fees. Delivery times may vary. At this time expedited shipping is not available. Tracking number and information is included in your order confirmation email.
We offer a 365 day, 100% guarantee on our entire line of Ovation Hair products. If you are not satisfied with your recent purchase, please return the product and a copy of your receipt for a full refund (minus S&H) to:
PO Box 130008
Carlsbad CA 92013
It is highly recommend to request a USPS receipt with return tracking information. Refunds are processed back to the card used for the original purchase. Please note: Product bottles are required to complete the refund process.
Need assistance? Contact Client Services at 888.411.3252 Option 2, M-F 7:30am - 5:00pm PST.